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Support Typeform: Customer Success Manager

Partner with Enterprise customers throughout their lifecycle to drive adoption, activation, and expansion of Typeform's platform through proactive engagement and strategic guidance.

Mid Remote Posted about 9 hours ago We Work Remotely — Programming
What this role involves

Headquarters: United States (Remote)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

We’re especially excited to hire someone based in the ET Timezone, where we’re looking to grow our presence.

About the Team

The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools. 

Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.

About the Role

As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.

As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.

You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes

What you’ll do

  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
  • Introduce new opportunities to expand usage and optimize client experiences
  • Use internal tools to monitor customer health, usage metrics, and progress
  • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
  • Identify expansion opportunities and negotiate and close renewals
  • Deliver account reviews and information around trends to leadership and cross functional teams
  • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

What you bring

  • Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
  • Easily builds rapport with customers and team members
  • A proven track record of expansions and renewals
  • Process-driven and analytical
  • Can identify and communicate trends in their book of business
  • Strong written and verbal communication skills
  • Ability to breakdown and communicate technical terminology in a non-technical manner  
  • A passion for delivering the quality level of service
  • Natural curiosity and enthusiasm
  • A team-focused, collaborative instinct 
  • Flexible, open to change, and a sense of humor never hurts!

Extra awesome:

  • You’re excited about the tools
  • Time and work management skills to prioritize customer engagements and requests
  • Previous experience working in a fast-paced organization

 

No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
Pay range$65,000—$95,000 USD

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

To apply: https://weworkremotely.com/remote-jobs/typeform-customer-success-manager

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Design AI Image-Video Editor/Generative Video Specialist at SweetRush Inc.

Creates and edits visual video assets using traditional and AI-powered tools to produce high-quality, brand-aligned video content for learning experiences.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

AI Image Video Editor/Generative Video Specialist

Location:Costa Rica, Latin America (Mexico, Colombia) or Spain

Who We Are

SweetRush is a consulting, design, and staffing firm specializing in HR-related services that help foster life-centered businesses and organizations. Our work includes designing unique learning experiences using agency-level graphics and leading-edge technology; creating high-performing cultures, leaders, and teams; and helping our clients grow their learning teams with qualified professionals.

Many of our clients are household names with large international operations, while others are small nonprofits whose work we value as essential to the world. We try to balance the work we do for profit with the work we do to spread good things in the world.

SweetRush is a leader in the field of learning and development, making use of emerging technologies (like VR and AR), games, storytelling, chatbots, interactive virtual and in-person experiences, and so on, all while grounding our work in vibrant and impactful human-centered design. The many awards we win every year reflect the care we put into our craft and our collaborations with clients. We’ve been grateful to have won awards with Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others.

We are a completely virtual, tight-knit, talented community that spans the globe, a culture-forward team that values diversity, respect, and caring. Our folks tend to stick around, as do our clients.

We like to think we stand apart from competitors for the uniqueness and innovation of everything we create—and for who we are. And we’re committed to hiring talent that’s as creative, innovative, and caring as everyone on our team. This is where you come in…

SweetRush is a remote organization and as such all resources must: be technically savvy, have access to a strong internet signal, comfortable with virtual/instant messaging and conferencing tools, and generally available during established working hours.

About the Role

The AI Image-Video Editor is responsible for creating the visual elements and assets needed for production, editing, and enhancing video content using a combination of traditional video editing techniques and emerging AI tools. This role bridges creative storytelling with technological innovation, ensuring high-quality, efficient, and visually consistent video outputs that align with project and brand goals.

Responsibilities

  • Produce and edit all the visual elements needed to create the final visual and video content using AI-assisted tools (e.g., Heygen, ElevenLabs, image flash 2.5, Seedream, Kling, Sora, Veo3, etc.) and conventional software (Premiere Pro, After Effects).
  • Collaborate with creative directors, designers, and scriptwriters to bring storyboards and visual concepts to life.
  • Research and test new generative AI tools for video production, identifying opportunities to improve efficiency and creative potential.
  • Optimize workflows by integrating AI-based automation for tasks such as rotoscoping, compositing, lip-syncing, and style transfer.
  • Create and maintain visual consistency, pacing, and narrative flow across AI-generated characters and environments
  • Ensure all outputs meet quality standards, brand guidelines, and accessibility requirements.
  • Document workflows and provide input on process improvements for AI-based production pipelines

Required Skills:

  • Proven experience in video editing and post-production.
  • Strong familiarity with AI-driven creative tools (image generation, video generation, image-to-video, text-to-video, or sound design).
  • Understanding of storytelling, motion design, cinematography, and visual composition.
  • Comfortable experimenting with emerging technologies and adapting to evolving workflows.
  • Strong attention to detail, organization, and ability to meet deadlines.
  • (Optional but valuable) Experience in prompt engineering or scripting for generative video tools.

Nice to Haves:

  • Experience with ComfyUI or Automatic1111 for more granular control over generation.
  • Basic 3D skills (Blender/Cinema 4D) to create reference geometry for ControlNet workflows.
  • Experience working in eLearning, L&D, or corporate communications.
  • Knowledge of Python/scripting for automating workflows.

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We’re all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you’d like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find a handful of openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/.

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information such as SSN, banking information, credit cards, etc. during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to recruiters or talent acquisition professionals.

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Healthcare Psychiatrist at Included Health

Psychiatrist conducts virtual mental health evaluations, provides psychotropic medication management, and develops treatment plans for patients across various conditions.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Included Health is seeking a Remote Psychiatrist to join our team of dedicated mental health clinicians, under the guidance of a Medical Director. This is a 1099 Independent Contractor position. This role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey.

You will use video-based visits to diagnose and treat a wide variety of mental, emotional and behavioral disorders. You will provide Psychotropic medication management to assist patients with problems ranging from short-term interpersonal issues to severe, chronic conditions. By using medical and psychiatric data, psychiatrists will aid in the development of treatment plans, monitor the effects of medications, and collaborate with primary care physicians, psychologists, therapists and other healthcare professionals to help patients restore their optimal mental health.

Responsibilities:

  • Assess patients through a video-based encounter
  • Perform virtual comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings
  • Psychotropic medication management including evaluation of patient medical history, and medication response, adherence and tolerability for each individual patient treated
  • Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide medication management to patients
  • Collect, record and maintain sensitive patient information such as examination results, medical history and reports
  • Conduct monthly chart reviews as part of our peer review QA process, as assigned

Qualifications and Requirements:

  • Active and unrestricted M.D. or D.O. medical license in the state of residence required
  • Graduate of ACGME-accredited psychiatry residency program
  • Keep up-to-date with continuing medical education
  • Comfortability navigating video-conferencing platforms and willingness to learn new technology, such as Athena
  • Experience with technology and an understanding of digital tools and platforms

The United States compensation for this Independent Contractor Position is $206 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

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Operations HubSpot Implementation Specialist at Pavago

Implements and optimizes HubSpot CRM systems across sales, marketing, and service hubs, configuring workflows, automating processes, and enabling clients to achieve business goals.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

  • Configure and optimize HubSpot across:

    • Sales Hub
    • Marketing Hub
    • Service Hub
  • Build and manage:

    • Workflows
    • Automations
    • Pipelines
    • CRM architecture
    • System logic
  • Execute data migrations, including:

    • Data mapping
    • Imports
    • Validation
  • Develop dashboards, reporting, and campaign structures.

  • Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

  • Deliver projects from onboarding through deployment.

  • Participate in:

    • Discovery
    • Strategic planning
    • Configuration
    • Development
    • Testing
    • Go-live support
  • Ensure every implementation aligns with client goals and delivery standards.

  • Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

  • Lead client onboarding and training sessions.

  • Educate clients on HubSpot best practices and platform capabilities.

  • Translate business requirements into scalable HubSpot solutions.

  • Collaborate with:

    • Project Managers
    • Solutions Architects
    • Developers
  • Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

  • Diagnose and resolve HubSpot platform and integration issues.

  • Improve:

    • CRM structure
    • Workflows
    • Reporting
    • Automation
  • Escalate complex technical issues with detailed documentation.

  • Recommend process improvements based on platform performance.

Performance & Documentation

  • Analyze CRM performance and campaign effectiveness.
  • Provide data-driven recommendations for optimization.
  • Maintain accurate project documentation within HubSpot.
  • Ensure documentation remains organized and scalable.

What Success Looks Like

  • HubSpot implementations are delivered successfully and on schedule.
  • Clients confidently adopt and utilize the HubSpot platform.
  • CRM systems remain scalable, organized, and efficient.
  • Automations improve operational efficiency.
  • Data migrations are completed accurately.
  • Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

  • You enjoy solving complex technical and operational challenges.
  • You combine technical expertise with excellent client communication.
  • You thrive in fast-paced consulting environments.
  • You’re highly organized and detail-oriented.
  • You proactively identify opportunities for optimization.
  • You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

  • Proven hands-on experience with:

    • HubSpot Sales Hub
    • HubSpot Marketing Hub
    • HubSpot Service Hub
  • Strong expertise in:

    • CRM architecture
    • Workflows
    • Automation
    • Pipelines
  • Experience with:

    • Data migration
    • System integrations
    • Troubleshooting
    • Platform optimization
  • Ability to manage multiple implementation projects simultaneously.

  • Professional written and spoken English.

  • Experience leading:

    • Client meetings
    • Training sessions
    • Solution workshops
  • Strong analytical and problem-solving skills.

Nice to Have

  • Active HubSpot Certifications or willingness to obtain them.
  • Experience with HubSpot CMS.
  • Background in digital marketing or CRM consulting.
  • Experience working in implementation agencies or consulting environments.
  • Knowledge of API integrations and third-party business applications.

Tech Stack

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot CMS
  • Google Workspace
  • Microsoft Office
  • CRM reporting and dashboard tools
  • AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

  • Meet with clients to review implementation progress.
  • Configure HubSpot workflows, pipelines, and automations.
  • Execute data imports and validate CRM data.
  • Troubleshoot platform or integration issues.
  • Build dashboards and reporting.
  • Train clients on HubSpot functionality and best practices.
  • Collaborate with Project Managers, Developers, and Solutions Architects.
  • Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

  • Successful implementation delivery.
  • Project completion within timeline and scope.
  • Client satisfaction.
  • HubSpot adoption and utilization rates.
  • CRM accuracy and data integrity.
  • Workflow and automation performance.
  • Quality assurance and documentation accuracy.

Why This Role Stands Out

  • Work with a leading HubSpot implementation agency.

  • Partner directly with clients to solve meaningful business challenges.

  • Continuous opportunities for HubSpot certifications and professional development.

  • Fully remote role with flexible work arrangements.

  • Collaborative team environment focused on learning and innovation.

  • Career progression into:

    • Senior HubSpot Consultant
    • Solutions Architect
    • CRM Implementation Lead
    • Client Success Leadership

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

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Support AI Support Engineer - Toronto at OpenAI

Resolves complex technical issues for OpenAI customers, troubleshoots API failures and production incidents, and partners with engineering teams to improve support operations.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale.

Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale.

This role is based remotely in Toronto, Canada.

In this role, you will:

  • Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.

  • Become a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.

  • Serve as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows.

  • Take learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams.

  • Drive operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience.

  • Provide occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.

You might thrive in this role if you:

  • Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.

  • Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.

  • Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

  • Polished enterprise communication and are calm with high-stakes customers during live incident calls.

  • Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.

  • Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.

  • Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

  • Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed.

  • Have a bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Data Analytics Eligibility Staff Auditor at Analytica

Audits Medicaid/CHIP eligibility determinations for regulatory compliance, analyzes documentation and data patterns, and prepares audit reports for federal oversight.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Analytica is seeking a Medicaid Eligibility Auditor to support the State Medicaid Program Integrity Audit (SMPIA) initiative, a key federal oversight program focused on strengthening the integrity and accountability of Medicaid and CHIP across the United States . The ideal candidate will excel in a collaborative, remote team environment and demonstrate strong analytical, compliance, and audit capabilities related to federal entitlement programs.

Analytica has been recognized by Inc. Magazine as one of the fastest-growing 250 businesses in the US for three consecutive years. We support U.S. government clients in health, civilian, and national security missions to build better solutions that impact Americans’ day-to-day lives. The company offers competitive compensation with opportunities for bonuses, employer-paid healthcare, training and development funds, and a 401k match.

Responsibilities include (but are not limited to):

  • Conduct detailed reviews of Medicaid and CHIP beneficiary eligibility determinations for compliance with federal and state regulations.

  • Evaluate eligibility decisions related to applications, redeterminations, post-Public Health Emergency (PHE) unwinding, and subsequent policy changes.

  • Assess state Medicaid eligibility policies, procedures, and workflows to ensure adherence to established guidelines.

  • Identify, document, and communicate potential vulnerabilities, risks, and areas of non-compliance within state Medicaid programs.

  • Gather and analyze state-provided documentation, including financial records, identity verification documents, and eligibility timelines.

  • Utilize data analytics tools to identify patterns, trends, and risk indicators requiring deeper audit review.

  • Prepare comprehensive audit reports summarizing findings, recommendations, and corrective action plans for submission to CMS/CPI and CMCS.

  • Develop clear, concise supporting documentation to substantiate audit findings and conclusions.

  • Collaborate with state Medicaid agencies to collect documentation and clarify procedural questions.

  • Participate in team meetings to ensure alignment and consistency in review approaches.

  • Conduct research to remain current on federal and state Medicaid eligibility regulations and evolving policy requirements.

  • Communicate regulatory updates and provide subject matter guidance to team members.

  • Assist in enhancing analytical tools, templates, and review protocols.

  • Contribute to continuous improvement of audit processes and program integrity methodologies.

  • Participate in training sessions to strengthen team capacity and maintain audit preparedness.

  • Provide guidance and support to junior team members or reviewers as needed.

  • Ensure all reviews align with established protocols, deadlines, and quality standards.

  • Verify accuracy, completeness, and clarity of documentation and findings prior to submission.

  • Maintain high productivity and organization in a fully remote work environment.

Basic Qualifications:

  • Bachelor’s degree in public health, business administration, public administration, accounting, or a related field. Master’s degree preferred.

  • Candidates with an associate’s degree may be considered if they have at least 10 years of highly relevant Medicaid eligibility and auditing experience.

  • Minimum 3 years of experience with federal entitlement programs such as Medicaid or CHIP ( 1 year is acceptable with a master’s degree).

  • Proven experience conducting compliance assessments, program reviews, or audits of federal or state programs.

  • Proficiency with Microsoft Office applications and experience using analytical tools for data evaluation.

  • Ability to develop clear technical reports and presentations.

  • Strong understanding of Medicaid terminology, regulations, eligibility frameworks, and policy requirements.

  • Familiarity with risk assessment techniques and program integrity principles.

  • Excellent prioritization, organizational, and time-management abilities.

  • Strong written and verbal communication skills, including the ability to collaborate with CMS, state agencies, and internal teams.

  • Ability to work independently and make sound decisions within established processes.

  • Ability to adapt effectively to a remote work environment.

  • U.S. citizenship and the ability to obtain Public Trust Clearance

About Analytica: Analytica is a leading consulting and information technology solutions provider to public sector organizations supporting health, civilian, and national security missions. The company is an award-winning SBA certified small business that has been recognized by Inc. Magazine each of the past three years as one of the 250 fastest-growing companies in the U.S. Analytica specializes in providing software and systems engineering, information management, analytics & visualization, agile project management, and management consulting services. The company is appraised by the Software Engineering Institute (SEI) at CMMI® Maturity Level 3 and is an ISO 9001:2008 certified provider.

Analytica LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, we comply with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and take affirmative action to employ and advance in employment qualified protected veterans.

We ensure that all employment decisions are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind. Analytica LLC also provides reasonable accommodations to applicants and employees with disabilities, in accordance with applicable laws

When receiving email communication from Analytica, please ensure that the email domain is analytica.net to verify its authenticity.

Analytica LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, we comply with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and take affirmative action to employ and advance in employment qualified protected veterans. We ensure that all employment decisions are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind. Analytica LLC also provides reasonable accommodations to applicants and employees with disabilities, in accordance with applicable law.

To enhance efficiency, fairness, and accuracy, Analytica may use AI-assisted tools to support certain aspects of our hiring process.

  • Application Review: AI tools may help identify skills and experiences relevant to the role.
  • Interview Support: AI-powered notetaking tools may be used during interviews to document discussions and summarize key points.

These tools are used to assist our team. All hiring decisions are made by Analytica recruiters and hiring managers.

By submitting an application, you acknowledge that AI-assisted tools may be used to support parts of the application and interview process.

When receiving email communication from Analytica, please ensure that the email domain is analytica.net to verify its authenticity.

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Sales Marketo Engineer at Blue Acorn iCi

Client-facing technical expert who translates business objectives into Marketo marketing automation solutions and provides strategic consulting on Adobe platform implementations.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Position Overview

The Marketo Field Engineering position is a client-facing role focused on helping clients to realize and quantify value driven by our Adobe solutions. This position will require technical and business knowledge in all Marketo features including integration methodologies, in-depth strategic and analytical skills. Field Engineers will work to gather and understand their client’s unique business objectives and provide advice on how best to meet their needs using one or more Adobe solutions. In addition, Field Engineers will collaborate cross-team to deliver recommendations, including technical and strategic services to help drive business impact and support business needs.

Location: Remote

Key Responsibilities

Marketo Expertise & Strategic Consulting

  • Be a recognized authority (by clients, partners and colleagues) in Marketo Engage and integrated Adobe solutions following best practices and industry standards.
  • Act as a subject matter expert on the standard methodologies and best practices for B2B marketing automation.
  • Be able to quickly assess the client’s technical environment and identify gaps in implementation versus business objectives and goals. Helping to formulate best practices based on findings.
  • Translate business use cases into scalable Marketo solution designs, balancing campaign flexibility, reporting needs, integration dependencies, and platform guardrails.
  • Review technical designs for alignment to KPIs, business objectives, and implementation feasibility, and document actionable recommendations to reduce launch risk and improve adoption.

Architecture, Integrations & Technical Guidance

  • Effectively analyze complex technical issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with customers and partners.
  • Advise customers on architectural design development and B2B data models to integrate Marketo with other data sources and systems. (Salesforce.com, Microsoft Dynamics CRM, NetSuite, Oracle, etc.)
  • Provide troubleshooting and design guidance for advanced Marketo data structures, including custom fields, custom objects, and custom activities. Evaluate the processing, scalability, and downstream design implications of complex data models, and recommend approaches that support performance, maintainability, and long-term growth.
  • Review API usage patterns and integration architecture to identify quota, throughput, concurrency, and data processing risks in Marketo environments.
  • Demonstrate experience with integration technologies and patterns, including REST APIs, webhooks, Model Context Protocol (MCP), CRM synchronization, and interoperability across Adobe and non-Adobe systems.
  • Demonstrate proficiency in integration technologies and techniques.

Automation, Campaigns & Platform Optimization

  • Evaluate Smart Campaign design and processing impact, including trigger vs. batch strategy, campaign qualification behavior, data update patterns, and operational guardrails for high-volume instances.
  • Support troubleshooting of advanced Marketo automation issues, including campaign recursion, processing delays, activity volume impacts, sync backlogs, and unintended behavior caused by complex logic or data design.
  • Support troubleshooting and best practice design guidance for Marketo’s design studio assets including emails, forms, templates, and landing pages.
  • Leverage various AI tools to optimize workflow, research solution features and functionality, and accelerate delivery.

Client Engagement & Delivery Management

  • Balance a high-volume portfolio of client engagements, ensuring each receives dedicated attention and timely execution.
  • Interact frequently with clients via Microsoft Teams and email—including interaction with marketers, analysts, web developers, and C-level executives.
  • Keep accurate daily records of project hours for weekly timesheet submission and up-to-date estimates of workload.
  • Use Microsoft Office and multiple AI agents to build client documentation and presentations.
  • Actively maintain the highest level of technical expertise by knowing the latest Adobe technologies through internally and externally available learning opportunities and self-study.

Required Skills & Experience

Adobe Marketo & Technical Expertise

  • Deep technical knowledge of Adobe Marketo Engage, with expertise in architecture, data design, automation, integrations, governance, and advanced troubleshooting.
  • The capacity to understand business requirements and translate them into architecture, design and development activities for our most complex web and mobile based solutions.
  • Experience articulating technical solutions and how these solutions can solve client business problems to both technical and non-technical audiences.
  • Possess an innovative, problem-solving approach utilizing Adobe solutions.

Consulting & Communication Skills

  • The ability to adapt to and work effectively with a variety of clients and partners in challenging situations, employing strong facilitation skills while establishing credibility and trust quickly.
  • 7+ years of direct client consulting experience.
  • Be self-motivated, responsive, professional, and a champion of customer success!
  • Demonstrate excellent verbal and written communication skills.

AI & Workflow Optimization

  • Proficient in using agentic AI in their daily workflow.

The base salary range for this position is $90,000 – $150,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.

Read the full description
Operator AI Solutions Consultant (Remote) at Blue Acorn iCi

Leads AI solution planning, design, and discovery for client engagements, assessing feasibility, building business cases, and guiding clients through generative and agentic AI implementations.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Position Overview

Blue Acorn iCi is seeking an AI Solutions Consultant to lead solution planning and design activities for client opportunities and engagements within a defined domain or capability area. This role collaborates with sales, delivery, technical, and client stakeholders to understand business objectives, screen use cases for feasibility, shape solution approaches, and develop recommendations that align business needs with what the technology can reliably deliver today.

AI Solutions Consultants are expected to manage multiple concurrent initiatives, communicate recommendations clearly, identify risks and dependencies, and contribute to successful engagement outcomes through disciplined execution and strong stakeholder partnership. They pair with Marketing Technology and Experience Solution Consultants when AI is one component of a larger deal, and they build working prototypes to validate approaches and support client decisions. They support proposal development, solution estimation activities, and post-handoff client engagement to help drive long-term account growth and customer value realization.

Location: Remote – US

Key Responsibilities

AI Solution Strategy & Discovery

  • Establish ownership of AI solution strategy across assigned opportunities and engagements.
  • Partner with stakeholders to qualify AI opportunities, assess data and content readiness, define solution approaches for generative and agentic systems, and maintain continuity between pre-sales activities and delivery teams while contributing to account growth and client success.
  • Structured discovery planning and use-case workshop facilitation
  • Feasibility screening that separates AI problems from workflow and data problems
  • Data and content readiness assessment as a precondition to solution design
  • Business outcome, use-case, and value mapping

Solution Design & Business Case Development

  • Business case development for pilots, including the path from pilot to production
  • Solution option development and recommendation framing
  • Scope decomposition, assumptions, and dependency documentation
  • Responsible AI and data governance inside the proposal

Proposal & Delivery Support

  • Proposal narrative, presentation, and RFP response support
  • Level-of-effort estimation and delivery feasibility input
  • Solution handoff, decision traceability, and delivery continuity

Client & Cross-Functional Collaboration

  • Cross-pillar solution attach with Marketing Technology and Experience
  • Client-facing storytelling and recommendation presentation

Required Skills & Experience

Experience

  • 7-10 Years (2+ hands-on in generative or agentic AI)
  • Travel Expectation: Up to 25%

Solution & Consulting Expertise

  • Solution Design
  • Discovery
  • Client Consulting
  • Presales
  • Business Analysis
  • Digital Transformation
  • Proposal Development
  • Solution Architecture

AI & Data Expertise

  • Agentic Architecture
  • LLM Brand Visibility
  • Responsible AI
  • Data Readiness

Business & Stakeholder Expertise

  • Account Growth
  • Stakeholder Alignment

Compensation

The base salary range for this position is $150,450.00–$203,550.00 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.

Read the full description
Operator Agentic AI Integration Engineer (Remote) at Blue Acorn iCi

Designs, builds, and deploys production-ready agentic AI systems that automate enterprise workflows and integrate with platforms like Adobe Workfront.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Position Overview

Blue Acorn iCi is seeking an Agentic AI Integration Engineer to join our AI & Emerging Technology practice. This hands-on engineering role is responsible for designing, building, and deploying production-ready agentic AI systems that automate complex enterprise workflows.

Working alongside client stakeholders and cross-functional delivery teams, this individual will identify high-value automation opportunities, rapidly prototype intelligent solutions, and deliver scalable multi-agent systems that integrate seamlessly with enterprise platforms.

The initial focus for this role will be marketing operations and work management, leveraging technologies such as Adobe Workfront, AI orchestration frameworks, and enterprise APIs to improve campaign execution, approvals, reporting, and operational efficiency.

Location: Remote - United States

Key Responsibilities

Agentic AI Solution Development

  • Design, develop, and deploy production-ready AI agents and multi-agent systems that automate enterprise business workflows.
  • Build reusable agent frameworks, orchestration patterns, and integration components that accelerate future client implementations.
  • Own the full software development lifecycle from proof of concept through production deployment.
  • Implement evaluation frameworks, guardrails, observability, and error handling for production AI systems.
  • Stay current with emerging AI models, orchestration frameworks, and agent technologies, incorporating new capabilities where they provide measurable business value.

Enterprise Integration & Workflow Automation

  • Integrate AI agents with enterprise platforms through REST APIs, webhooks, OAuth2, and workflow automation technologies.
  • Design scalable approval workflows, routing logic, notifications, and intelligent automation supporting enterprise marketing operations.
  • Assess existing client workflows and identify opportunities to improve efficiency through intelligent automation.
  • Design secure, scalable integrations capable of supporting enterprise production workloads.
  • Develop reusable integration patterns that simplify future client implementations.

Client Engagement & Delivery

  • Partner directly with client stakeholders to understand business processes and operational challenges.
  • Identify and prioritize high-value automation opportunities that reduce manual effort and improve business outcomes.
  • Rapidly prototype AI solutions, gather client feedback, and iterate toward production-ready implementations.
  • Present technical recommendations and solution approaches to both technical and business audiences.
  • Deliver measurable business outcomes throughout client engagements.

Technical Leadership

  • Collaborate with architects, engineers, delivery managers, and consultants to deliver enterprise AI solutions.
  • Participate in solution architecture discussions, technical discovery sessions, and implementation planning.
  • Perform peer code reviews and promote engineering best practices across project teams.
  • Mentor fellow engineers on emerging AI technologies and integration patterns.
  • Support sales and solution teams by providing technical expertise during client pursuits, demonstrations, and solution estimation.

Required Skills & Experience

  • Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.
  • 5+ years of professional software engineering experience developing enterprise applications.
  • 1+ years of hands-on experience designing, building, and deploying agentic AI systems.
  • Experience working with multi-agent orchestration frameworks such as LangGraph, CrewAI, AutoGen, or similar technologies.
  • Experience integrating commercial Large Language Models (LLMs) through model APIs.
  • Strong experience with enterprise integration technologies including REST APIs, OAuth2, webhooks, workflow automation platforms, and iPaaS solutions.
  • Experience designing scalable, secure production software solutions.
  • Ability to quickly understand complex business processes and translate them into technical solutions.
  • Excellent communication, consulting, and stakeholder management skills.
  • Comfortable working independently while collaborating across cross-functional delivery teams.

Preferred Qualifications

  • Hands-on experience with Adobe Workfront, including Workfront Fusion, Workfront APIs, and Custom Forms.
  • Experience within marketing operations or content supply chain environments.
  • Familiarity with Model Context Protocol (MCP) and AI tool integration standards.
  • Experience with Adobe Experience Cloud technologies, including Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), or Adobe Analytics.
  • Experience deploying AI solutions on Azure, AWS, or Google Cloud.
  • Previous consulting or professional services experience delivering enterprise technology solutions.

Compensation

The base salary range for this position is $160,000 – $210,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.

Read the full description
Operator Agent Architect, Audit at Fieldguide

Design and build AI agents that automate audit workflows, working with audit professionals and engineers to create AI-native audit platforms.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We’re backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other’s growth.

As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by bringing together up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role

Audit and assurance are entering a new era.

Advances in AI are transforming how firms prepare for engagements, evaluate evidence, and deliver assurance. Many of the workflows that have defined the profession for decades are being rebuilt from the ground up.

At Fieldguide, we’re building the AI-native platform that powers modern audit and advisory firms. Our platform combines workflow, collaboration, and AI agents to help firms operate more efficiently while maintaining the rigor and quality the profession requires.

As an Agent Architect, you’ll join a small, specialized team working at the intersection of audit expertise, product development, and AI. While you won’t be performing audits for clients in this role, you will work closely with audit professionals and Fieldguide’s engineering team to design and build the next generation of audit workflows.

This role is ideal for someone who understands how audits work today—but is excited to rethink how they should work in an AI-driven future.

What You’ll Do

  • Help design the AI-powered workflows that will define the future of audit and assurance.

  • Partner closely with engineering, product, and design teams to translate real-world audit processes into scalable product capabilities.

  • Work directly with audit firms using Fieldguide to understand their workflows, pain points, and opportunities for automation.

  • Identify edge cases, controls, and quality requirements to ensure the product meets the standards required for professional services workflows.

  • Collaborate with our ML team to develop AI agent capabilities that assist with tasks such as document analysis, testing procedures, and evidence evaluation.

  • Help rethink long-standing audit processes and shape how AI can augment professional judgment.

Who You Are

  • Bachelor’s degree in Accounting + CPA license or Master’s degree in Accounting.

  • 8-10+ years of experience in audit at a leading public accounting firm at the Senior Manager level or above.

  • Experience auditing financial statements end-to-end, including designing and executing audit workpapers across financial statement areas.

  • Strong understanding of U.S. GAAP and financial statement preparation.

  • Experience performing financial statement audits end-to-end, including planning and risk assessment, evaluating internal controls (ICFR), executing substantive testing across key balance sheet and income statement areas, and reviewing financial statements and disclosures.

  • Experience working across multiple clients and industries.

  • Exceptional attention to detail and a high bar for accuracy.

  • Strong communication skills and the ability to translate complex accounting concepts into clear product requirements.

  • Strong prioritization skills and the ability to focus on the highest-impact work.

Bonus Points

  • Curiosity about AI and how it will reshape professional services.

  • Interest in working closely with engineers to build new systems from the ground up.

  • Comfort operating in ambiguous environments and building without a predefined playbook.

  • Strong cross-functional collaboration skills and the ability to work effectively across teams.

  • A deep interest in improving how audits are performed—not just digitizing existing workflows.

More about Fieldguide

Fieldguide is a values-based company. Our values are:

  • Fearless - Inspire & break down seemingly impossible walls.

  • Fast - Launch fast with excellence, iterate to perfection.

  • Lovable - Deliver happiness & 11 star experiences.

  • Owners - Execute & run the business with ownership.

  • Win-win - Create mutual value & earn trust for life.

  • Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include

  • Competitive compensation packages with meaningful ownership

  • Flexible PTO

  • 401k

  • Wellness benefits starting on your first day

  • Technology & Work from Home reimbursement

  • Flexible work schedules

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Marketing Product Marketing Manager, Trust, Privacy and AI (USA Remote) at Turnitin

Develops go-to-market messaging and positioning around data privacy, security, AI use, and accessibility to build customer trust and support product revenue goals.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Team:

The Product Marketing team at Turnitin is curious, customer-centric, data-driven, and collaborative. We’re responsible for the global go-to-market strategy for Turnitin’s portfolio of academic integrity and assessment solutions. The team collaborates cross-functionally with product management, corporate marketing, demand marketing, and global sales to develop positioning and messaging, content assets, campaigns, and sales tools in support of product revenue and customer engagement goals. The team is also responsible for competitive analysis and positioning.

The Role:

We are seeking an experienced Product Marketing Manager to lead how we communicate our approach to data privacy, security, AI and data use, and accessibility to customers and the broader market.

This role sits at the intersection of Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing. You will translate complex technical and policy topics into clear, credible, customer-friendly messaging that builds trust and helps customers understand how we protect their data, use AI responsibly, and design accessible products.

The ideal candidate has 5–7 years of experience in product marketing, product management, technology marketing, or a related field, preferably within B2B SaaS, education technology, enterprise software, or another highly regulated or trust-sensitive environment.

Responsibilities:

  • Develop and maintain clear market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across our product portfolio.
  • Communicate How We Use Customer Data: Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within our products, partnering closely with Privacy, Legal, Security, and Product teams to ensure accuracy.
  • Lead AI Transparency Communications: Own customer-facing communications explaining where and how AI is used across our products, what data AI features access, how that data is handled, and whether and under what circumstances customer data is used to train or improve AI models.
  • Maintain External Trust & Transparency Resources: Own and continuously improve external-facing web content and resources that provide customers with easy-to-understand information about our security, privacy, AI, data-use, and accessibility practices.
  • Translate Technical Concepts for Customers: Turn complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language that customers, educators, administrators, procurement teams, and business leaders can readily understand.
  • Enable Sales and Customer-Facing Teams: Develop training, playbooks, FAQs, objection-handling guidance, presentations, and talk tracks that help Sales, Customer Success, and other customer-facing teams confidently discuss security, privacy, AI data use, and accessibility.
  • Support Customer and Procurement Conversations: Partner with Sales, Security, Privacy, Legal, and Product teams to address common customer questions and concerns arising during evaluations, procurement processes, security reviews, and renewals.
  • Create a Consistent Source of Truth: Establish and maintain approved messaging so that Product, Marketing, Sales, Customer Success, Legal, Privacy, and Security communicate consistently about these topics.
  • Partner on Product Launches: Ensure new products and features—particularly those involving AI or new uses of customer data—have appropriate trust, privacy, security, and accessibility messaging as part of launch readiness.
  • Drive Proactive Customer Communication: Identify emerging topics that may create customer questions or concerns and develop proactive communications before they become barriers to adoption or renewal.
  • Monitor the Market and Regulatory Landscape: Stay informed about evolving expectations and regulations related to AI, privacy, security, and accessibility and help translate those developments into implications for product positioning and customer communication.
  • Represent the Voice of the Customer: Bring recurring customer questions and concerns back to Product, Security, Privacy, Legal, and Accessibility teams to influence product decisions, policies, documentation, and roadmap priorities.

What success looks like:

Customers can quickly understand how we protect their data, how AI is used in our products, whether their data is used to train AI models, and how we approach accessibility. Sales and Customer Success teams can confidently answer these questions without unnecessarily escalating routine inquiries, and our external communications consistently reinforce trust in our products and company.

Qualifications

  • 5–7 years of experience in product marketing, product management, technology marketing, or a related B2B SaaS role.
  • Demonstrated ability to translate highly technical or regulated topics into clear, compelling customer-facing communications.
  • Experience partnering with Product, Engineering, Security, Legal/Privacy, Sales, and Customer Success organizations.
  • Strong understanding of SaaS data privacy and security concepts; familiarity with AI governance, responsible AI, and accessibility is highly desirable.
  • Experience developing sales enablement programs, messaging frameworks, FAQs, competitive materials, or customer-facing product documentation.
  • Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
  • Comfortable navigating topics where technical capabilities, regulatory requirements, customer expectations, and market positioning intersect.
  • Ability to build credibility with technical and legal subject-matter experts while maintaining a strong customer and commercial perspective.
  • Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Additional Information

The expected annual base salary range for this position is: $87,615/year to $146,025/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Read the full description
Marketing Product Marketing Manager, Trust, Privacy and AI (USA Remote) at Turnitin

Develops go-to-market messaging and positioning around privacy, security, AI, and compliance to build customer trust and drive product adoption.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Team:

The Product Marketing team at Turnitin is curious, customer-centric, data-driven, and collaborative. We’re responsible for the global go-to-market strategy for Turnitin’s portfolio of academic integrity and assessment solutions. The team collaborates cross-functionally with product management, corporate marketing, demand marketing, and global sales to develop positioning and messaging, content assets, campaigns, and sales tools in support of product revenue and customer engagement goals. The team is also responsible for competitive analysis and positioning.

The Role:

We are seeking an experienced Product Marketing Manager to lead how we communicate our approach to data privacy, security, AI and data use, and accessibility to customers and the broader market.

This role sits at the intersection of Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing. You will translate complex technical and policy topics into clear, credible, customer-friendly messaging that builds trust and helps customers understand how we protect their data, use AI responsibly, and design accessible products.

The ideal candidate has 5–7 years of experience in product marketing, product management, technology marketing, or a related field, preferably within B2B SaaS, education technology, enterprise software, or another highly regulated or trust-sensitive environment.

Responsibilities:

  • Develop and maintain clear market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across our product portfolio.
  • Communicate How We Use Customer Data: Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within our products, partnering closely with Privacy, Legal, Security, and Product teams to ensure accuracy.
  • Lead AI Transparency Communications: Own customer-facing communications explaining where and how AI is used across our products, what data AI features access, how that data is handled, and whether and under what circumstances customer data is used to train or improve AI models.
  • Maintain External Trust & Transparency Resources: Own and continuously improve external-facing web content and resources that provide customers with easy-to-understand information about our security, privacy, AI, data-use, and accessibility practices.
  • Translate Technical Concepts for Customers: Turn complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language that customers, educators, administrators, procurement teams, and business leaders can readily understand.
  • Enable Sales and Customer-Facing Teams: Develop training, playbooks, FAQs, objection-handling guidance, presentations, and talk tracks that help Sales, Customer Success, and other customer-facing teams confidently discuss security, privacy, AI data use, and accessibility.
  • Support Customer and Procurement Conversations: Partner with Sales, Security, Privacy, Legal, and Product teams to address common customer questions and concerns arising during evaluations, procurement processes, security reviews, and renewals.
  • Create a Consistent Source of Truth: Establish and maintain approved messaging so that Product, Marketing, Sales, Customer Success, Legal, Privacy, and Security communicate consistently about these topics.
  • Partner on Product Launches: Ensure new products and features—particularly those involving AI or new uses of customer data—have appropriate trust, privacy, security, and accessibility messaging as part of launch readiness.
  • Drive Proactive Customer Communication: Identify emerging topics that may create customer questions or concerns and develop proactive communications before they become barriers to adoption or renewal.
  • Monitor the Market and Regulatory Landscape: Stay informed about evolving expectations and regulations related to AI, privacy, security, and accessibility and help translate those developments into implications for product positioning and customer communication.
  • Represent the Voice of the Customer: Bring recurring customer questions and concerns back to Product, Security, Privacy, Legal, and Accessibility teams to influence product decisions, policies, documentation, and roadmap priorities.

What success looks like:

Customers can quickly understand how we protect their data, how AI is used in our products, whether their data is used to train AI models, and how we approach accessibility. Sales and Customer Success teams can confidently answer these questions without unnecessarily escalating routine inquiries, and our external communications consistently reinforce trust in our products and company.

Qualifications

  • 5–7 years of experience in product marketing, product management, technology marketing, or a related B2B SaaS role.
  • Demonstrated ability to translate highly technical or regulated topics into clear, compelling customer-facing communications.
  • Experience partnering with Product, Engineering, Security, Legal/Privacy, Sales, and Customer Success organizations.
  • Strong understanding of SaaS data privacy and security concepts; familiarity with AI governance, responsible AI, and accessibility is highly desirable.
  • Experience developing sales enablement programs, messaging frameworks, FAQs, competitive materials, or customer-facing product documentation.
  • Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
  • Comfortable navigating topics where technical capabilities, regulatory requirements, customer expectations, and market positioning intersect.
  • Ability to build credibility with technical and legal subject-matter experts while maintaining a strong customer and commercial perspective.
  • Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Additional Information

The expected annual base salary range for this position is: $87,615/year to $146,025/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Read the full description
Marketing Product Marketing Manager, Trust, Privacy and AI (USA Remote) at Turnitin

Develop go-to-market messaging and positioning around data privacy, security, AI use, and accessibility to build customer trust and drive product revenue.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Team:

The Product Marketing team at Turnitin is curious, customer-centric, data-driven, and collaborative. We’re responsible for the global go-to-market strategy for Turnitin’s portfolio of academic integrity and assessment solutions. The team collaborates cross-functionally with product management, corporate marketing, demand marketing, and global sales to develop positioning and messaging, content assets, campaigns, and sales tools in support of product revenue and customer engagement goals. The team is also responsible for competitive analysis and positioning.

The Role:

We are seeking an experienced Product Marketing Manager to lead how we communicate our approach to data privacy, security, AI and data use, and accessibility to customers and the broader market.

This role sits at the intersection of Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing. You will translate complex technical and policy topics into clear, credible, customer-friendly messaging that builds trust and helps customers understand how we protect their data, use AI responsibly, and design accessible products.

The ideal candidate has 5–7 years of experience in product marketing, product management, technology marketing, or a related field, preferably within B2B SaaS, education technology, enterprise software, or another highly regulated or trust-sensitive environment.

Responsibilities:

  • Develop and maintain clear market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across our product portfolio.
  • Communicate How We Use Customer Data: Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within our products, partnering closely with Privacy, Legal, Security, and Product teams to ensure accuracy.
  • Lead AI Transparency Communications: Own customer-facing communications explaining where and how AI is used across our products, what data AI features access, how that data is handled, and whether and under what circumstances customer data is used to train or improve AI models.
  • Maintain External Trust & Transparency Resources: Own and continuously improve external-facing web content and resources that provide customers with easy-to-understand information about our security, privacy, AI, data-use, and accessibility practices.
  • Translate Technical Concepts for Customers: Turn complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language that customers, educators, administrators, procurement teams, and business leaders can readily understand.
  • Enable Sales and Customer-Facing Teams: Develop training, playbooks, FAQs, objection-handling guidance, presentations, and talk tracks that help Sales, Customer Success, and other customer-facing teams confidently discuss security, privacy, AI data use, and accessibility.
  • Support Customer and Procurement Conversations: Partner with Sales, Security, Privacy, Legal, and Product teams to address common customer questions and concerns arising during evaluations, procurement processes, security reviews, and renewals.
  • Create a Consistent Source of Truth: Establish and maintain approved messaging so that Product, Marketing, Sales, Customer Success, Legal, Privacy, and Security communicate consistently about these topics.
  • Partner on Product Launches: Ensure new products and features—particularly those involving AI or new uses of customer data—have appropriate trust, privacy, security, and accessibility messaging as part of launch readiness.
  • Drive Proactive Customer Communication: Identify emerging topics that may create customer questions or concerns and develop proactive communications before they become barriers to adoption or renewal.
  • Monitor the Market and Regulatory Landscape: Stay informed about evolving expectations and regulations related to AI, privacy, security, and accessibility and help translate those developments into implications for product positioning and customer communication.
  • Represent the Voice of the Customer: Bring recurring customer questions and concerns back to Product, Security, Privacy, Legal, and Accessibility teams to influence product decisions, policies, documentation, and roadmap priorities.

What success looks like:

Customers can quickly understand how we protect their data, how AI is used in our products, whether their data is used to train AI models, and how we approach accessibility. Sales and Customer Success teams can confidently answer these questions without unnecessarily escalating routine inquiries, and our external communications consistently reinforce trust in our products and company.

Qualifications

  • 5–7 years of experience in product marketing, product management, technology marketing, or a related B2B SaaS role.
  • Demonstrated ability to translate highly technical or regulated topics into clear, compelling customer-facing communications.
  • Experience partnering with Product, Engineering, Security, Legal/Privacy, Sales, and Customer Success organizations.
  • Strong understanding of SaaS data privacy and security concepts; familiarity with AI governance, responsible AI, and accessibility is highly desirable.
  • Experience developing sales enablement programs, messaging frameworks, FAQs, competitive materials, or customer-facing product documentation.
  • Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
  • Comfortable navigating topics where technical capabilities, regulatory requirements, customer expectations, and market positioning intersect.
  • Ability to build credibility with technical and legal subject-matter experts while maintaining a strong customer and commercial perspective.
  • Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Additional Information

The expected annual base salary range for this position is: $87,615/year to $146,025/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Read the full description
Engineer Software Engineer - Platform Metal | Ireland | Remote at Grafana Labs

Builds and provisions infrastructure including storage, networking, and Kubernetes clusters to support Grafana Cloud's observability platform at scale.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote position. We are looking for candidates in the UK, Spain and Ireland only.

The Opportunity:

About our Platform: Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers’ environments into a highly available, low-latency stack that processes and stores this data, and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it’s critical that as we grow, we improve our performance, increase our reliability, and, of course, do it efficiently and effectively.

The Internal Engineering Platform (IEP) delivered by the Foundations group provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads.

We are hiring an engineer as part of the creation of a new Foundation’s “Metal” squad. This squad will be responsible for building and provisioning resources including storage, networking and Kubernetes clusters in new environments, starting with our own physical hardware. They will provide a Kubernetes control plane and underlying resources, outside public Cloud, to the rest of Engineering.

What Makes You a Great Fit: You enjoy working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best.

You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision.

As such, being such a highly distributed company, means we would love someone who is keen on working with distributed systems, too.

You are eager to learn and grow. There is a lot of room for growth and development, and the team has quite a lot of knowledge to share for those who are wanting to learn.

You approach development holistically. The team owns the full life cycle of our code; from writing design docs, to looking at developer feedback, and integration testing. We appreciate engineers who enjoy looking at the big picture, and also notice the details of the brush strokes. The Platform team mainly works with Go, Python, and Shell.

You have experience with operating your code. Since a lot of operators and developers use our software, having some grounding in both of these spaces really helps us with building better platforms for our users.

Datacenter experience.

Participation in an on-call rotation.

What You’ll Be Doing:

  • Management of our physical “Metal” environment from bare metal to kubernetes.
  • Management of cluster networking components: load balancing, NAT, DNS, CNIs, cross-cluster communication, Routing protocols, Architecture.
  • Management of scheduling and autoscaling.
  • Maintaining Crossplane compositions and Terraform modules for CSP resources common to our users. As well the management of versioning and compatibility for Crossplane and Terraform core as well as providers.
  • Work with our users (Grafana Cloud application teams) to help understand their needs and ensure we’re investing in the right capabilities.

Bonus Points For:

  • Experience with Cluster-API, Tinkerbell, Talos and/or Ceph

  • You’ve worked in or on open source, or other community-based projects previously. At Grafana Labs, “OSS is in our DNA”.

  • Experience with a few CSPs. We run Grafana Cloud on AWS, GCP, and Azure using each’s managed Kubernetes service - EKS, GKE, AKS.

  • Experience operating and managing workloads on Kubernetes. We use Tanka for configuration management with Jsonnet.

  • Familiarity with Kubernetes scheduling and projects like Karpenter.

  • Terraform and/or Crossplane experience. We have mixed usage - each has its strengths.

  • Enjoys programming in Go! We love building our own tools, utilities, exporters, etc. that suit our needs and otherwise don’t exist (and open sourcing them).

  • Maybe there’s something missing in this job description that you think you might bring to our table? Feel free to let us know!

In Ireland, the compensation range for this role is €81,600 - €97,920. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

  • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication – Expect open decision-making and regular company-wide updates.
  • Innovation-Driven – Autonomy and support to ship great work and try new things.
  • Open Source Roots – Built on community-driven values that shape how we work.
  • Empowered Teams – High trust, low ego culture that values outcomes over optics.
  • Career Growth Pathways – Defined opportunities to grow and develop your career.
  • Approachable Leadership – Transparent execs who are involved, visible, and human.
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
  • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Read the full description
Engineer Software Engineer - Platform Metal | UK | Remote at Grafana Labs

Builds and provisions infrastructure, storage, networking, and Kubernetes clusters to support Grafana's observability platform at scale.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote position. We are looking for candidates in the UK, Spain and Ireland only.

The Opportunity:

About our Platform: Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers’ environments into a highly available, low-latency stack that processes and stores this data, and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it’s critical that as we grow, we improve our performance, increase our reliability, and, of course, do it efficiently and effectively.

The Internal Engineering Platform (IEP) delivered by the Foundations group provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads.

We are hiring an engineer as part of the creation of a new Foundation’s “Metal” squad. This squad will be responsible for building and provisioning resources including storage, networking and Kubernetes clusters in new environments, starting with our own physical hardware. They will provide a Kubernetes control plane and underlying resources, outside public Cloud, to the rest of Engineering.

What Makes You a Great Fit: You enjoy working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best.

You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision.

As such, being such a highly distributed company, means we would love someone who is keen on working with distributed systems, too.

You are eager to learn and grow. There is a lot of room for growth and development, and the team has quite a lot of knowledge to share for those who are wanting to learn.

You approach development holistically. The team owns the full life cycle of our code; from writing design docs, to looking at developer feedback, and integration testing. We appreciate engineers who enjoy looking at the big picture, and also notice the details of the brush strokes. The Platform team mainly works with Go, Python, and Shell.

You have experience with operating your code. Since a lot of operators and developers use our software, having some grounding in both of these spaces really helps us with building better platforms for our users.

Datacenter experience.

Participation in an on-call rotation.

What You’ll Be Doing:

  • Management of our physical “Metal” environment from bare metal to kubernetes.
  • Management of cluster networking components: load balancing, NAT, DNS, CNIs, cross-cluster communication, Routing protocols, Architecture.
  • Management of scheduling and autoscaling.
  • Maintaining Crossplane compositions and Terraform modules for CSP resources common to our users. As well the management of versioning and compatibility for Crossplane and Terraform core as well as providers.
  • Work with our users (Grafana Cloud application teams) to help understand their needs and ensure we’re investing in the right capabilities.

Bonus Points For:

  • Experience with Cluster-API, Tinkerbell, Talos and/or Ceph

  • You’ve worked in or on open source, or other community-based projects previously. At Grafana Labs, “OSS is in our DNA”.

  • Experience with a few CSPs. We run Grafana Cloud on AWS, GCP, and Azure using each’s managed Kubernetes service - EKS, GKE, AKS.

  • Experience operating and managing workloads on Kubernetes. We use Tanka for configuration management with Jsonnet.

  • Familiarity with Kubernetes scheduling and projects like Karpenter.

  • Terraform and/or Crossplane experience. We have mixed usage - each has its strengths.

  • Enjoys programming in Go! We love building our own tools, utilities, exporters, etc. that suit our needs and otherwise don’t exist (and open sourcing them).

  • Maybe there’s something missing in this job description that you think you might bring to our table? Feel free to let us know!

In UK, the compensation range for this role is £72,177 - £86,612. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

  • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication – Expect open decision-making and regular company-wide updates.
  • Innovation-Driven – Autonomy and support to ship great work and try new things.
  • Open Source Roots – Built on community-driven values that shape how we work.
  • Empowered Teams – High trust, low ego culture that values outcomes over optics.
  • Career Growth Pathways – Defined opportunities to grow and develop your career.
  • Approachable Leadership – Transparent execs who are involved, visible, and human.
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
  • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Read the full description
Engineer Software Engineer - Platform Metal | Spain | Remote at Grafana Labs

Builds and provisions infrastructure, storage, networking, and Kubernetes clusters to support Grafana's observability platform at scale.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote position. We are looking for candidates in the UK, Spain and Ireland only.

The Opportunity:

About our Platform: Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers’ environments into a highly available, low-latency stack that processes and stores this data, and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it’s critical that as we grow, we improve our performance, increase our reliability, and, of course, do it efficiently and effectively.

The Internal Engineering Platform (IEP) delivered by the Foundations group provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads.

We are hiring an engineer as part of the creation of a new Foundation’s “Metal” squad. This squad will be responsible for building and provisioning resources including storage, networking and Kubernetes clusters in new environments, starting with our own physical hardware. They will provide a Kubernetes control plane and underlying resources, outside public Cloud, to the rest of Engineering.

What Makes You a Great Fit: You enjoy working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best.

You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision.

As such, being such a highly distributed company, means we would love someone who is keen on working with distributed systems, too.

You are eager to learn and grow. There is a lot of room for growth and development, and the team has quite a lot of knowledge to share for those who are wanting to learn.

You approach development holistically. The team owns the full life cycle of our code; from writing design docs, to looking at developer feedback, and integration testing. We appreciate engineers who enjoy looking at the big picture, and also notice the details of the brush strokes. The Platform team mainly works with Go, Python, and Shell.

You have experience with operating your code. Since a lot of operators and developers use our software, having some grounding in both of these spaces really helps us with building better platforms for our users.

Datacenter experience.

Participation in an on-call rotation.

What You’ll Be Doing:

  • Management of our physical “Metal” environment from bare metal to kubernetes.
  • Management of cluster networking components: load balancing, NAT, DNS, CNIs, cross-cluster communication, Routing protocols, Architecture.
  • Management of scheduling and autoscaling.
  • Maintaining Crossplane compositions and Terraform modules for CSP resources common to our users. As well the management of versioning and compatibility for Crossplane and Terraform core as well as providers.
  • Work with our users (Grafana Cloud application teams) to help understand their needs and ensure we’re investing in the right capabilities.

Bonus Points For:

  • Experience with Cluster-API, Tinkerbell, Talos and/or Ceph

  • You’ve worked in or on open source, or other community-based projects previously. At Grafana Labs, “OSS is in our DNA”.

  • Experience with a few CSPs. We run Grafana Cloud on AWS, GCP, and Azure using each’s managed Kubernetes service - EKS, GKE, AKS.

  • Experience operating and managing workloads on Kubernetes. We use Tanka for configuration management with Jsonnet.

  • Familiarity with Kubernetes scheduling and projects like Karpenter.

  • Terraform and/or Crossplane experience. We have mixed usage - each has its strengths.

  • Enjoys programming in Go! We love building our own tools, utilities, exporters, etc. that suit our needs and otherwise don’t exist (and open sourcing them).

  • Maybe there’s something missing in this job description that you think you might bring to our table? Feel free to let us know!

In Spain, the compensation range for this role is €65,280 - €78,336. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

  • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication – Expect open decision-making and regular company-wide updates.
  • Innovation-Driven – Autonomy and support to ship great work and try new things.
  • Open Source Roots – Built on community-driven values that shape how we work.
  • Empowered Teams – High trust, low ego culture that values outcomes over optics.
  • Career Growth Pathways – Defined opportunities to grow and develop your career.
  • Approachable Leadership – Transparent execs who are involved, visible, and human.
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
  • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Read the full description
Engineer Software Developer (Back End) at Virtual Technologies Group

Designs, develops, and maintains secure backend software applications across the full development lifecycle while collaborating with cross-functional teams on a government program.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Job Title: Software Developer (JAMMEX)

Company:Quotient (A VTG Company)

Location: Remote/East Coast (Maryland Preferred)

Travel: 10%

Position Type: Full-Time

Employee Type: FTE

Company Overview:

Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Overview

The Software Developer is responsible for the design, development, testing, deployment, and sustainment of software applications supporting the JAMMEX program. This role works across the full software development lifecycle (SDLC) to deliver secure, high-quality, and scalable code that meets the technical requirements.

Day-To-Day Duties and Responsibilities

Design, write, and maintain clean, efficient, and secure code based on system requirements and user stories.

Perform unit testing, debugging, and troubleshooting of software applications to ensure functionality and performance.

Collaborate with systems engineers, application programmers, and QA/test engineers to integrate software components.

Participate in Agile ceremonies, including daily stand-ups, sprint planning, and retrospective meetings.

Develop and update technical documentation, including software design specifications, user guides, and release notes.

Remediate software vulnerabilities and ensure all code complies with DoD cybersecurity and IA (Information Assurance) guidelines.

Minimum Qualifications

Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field (or 4 additional years of relevant experience in lieu of a degree).

Experience: 5+ years of relevant experience in software development and sustainment.

Clearance: Secret preferred

Certifications: DoD 8570 IAT Level II certification (e.g., CompTIA Security+ CE).

Preferred Qualifications

Relevant computing environment (CE) or developer certification from a nationally recognized technical authority (e.g., Microsoft Certified: Azure Developer, AWS Certified Developer, or equivalent).

Experience transitioning legacy systems to modern cloud-based architectures.

Strong background in DevSecOps practices and CI/CD pipelines.

Why Join Us?

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you’re looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview:

VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement:

VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].

Read the full description
Content Learning Architect at SweetRush Inc.

Crafts tailored proposals and RFP responses using instructional design expertise and marketing storytelling to win new training projects.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team!

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity

The Learning Architect is a high-impact role within SweetRush’s Client Solutions department—the team that drives business development and shapes the vision for new training projects.

At its core, this is a proposal strategy and master storytelling role. You will be responsible for crafting winning, tailored proposals across a variety of formats—whether you are designing a compelling narrative for a creative presentation deck or injecting SweetRush’s unique voice and culture into detailed RFP responses.

To do this well, you’ll leverage deep instructional design expertise and a marketing-minded approach to paint a picture of what’s possible — showcasing our innovative and creative offerings. We’re looking for someone who excels at balancing meticulous, detail-oriented writing with a captivating narrative — someone who knows how to make clients feel heard, understood, and genuinely excited to partner with SweetRush.

Location:  United States Contract Type: Full-Time Employment Start Date:  July 2026

Salary:  $85,000

SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours.

Responsibilities

Proposal Writing & Development

  • Take End-to-End Ownership of Proposals: Responsible for the overall flow, writing, and tailoring of proposals from first draft to final delivery—ensuring every submission is cohesive, client-specific, and compelling.
  • Write with a Marketing Mindset: Craft proposals that go beyond information delivery. Use storytelling, hooks, and creative framing to capture attention and make SweetRush’s solutions memorable. This is not technical writing—it’s persuasive, human-centered communication.
  • Tailor Writing to the Audience: Research and understand each client’s request, brand, and context to customize content and tone. Every proposal should feel as if it is written specifically for that client.
  • Tell the Learner’s Story: Dream up learner journeys and “day in the life” narratives that bring the proposed solution to life. Help clients visualize what the experience will feel like for their people.
  • Partner with Art Direction: Work closely with Art Directors to create proposals that blend words and visuals in a way that is intentional, memorable, and emotionally resonant.
  • Know and Grow the Portfolio: Develop a deep understanding of SweetRush’s past work, case studies, and project examples to strategically showcase relevant successes—and contribute new case study writing to strengthen the library over time.

Solution Design

  • Partner on Solution Design: Support Solution Architects to define the project scope and create innovative, feasible solutions, applying instructional design expertise throughout the process. Note: This person is not responsible for building budgets, calculating timelines, or detailed scoping.
  • Design Learning Solutions: In collaboration with Solution Architects, propose creative solutions, including eLearning, instructor-led training, performance support, gamification, AI-powered tools, and immersive experiences (VR/AR) based on client needs and constraints.
  • Lead Internal Brainstorming: Drive internal discussions about how to bring a solution to life—from captivating themes and scenario-based learning to live experiential activities, custom interactions, and immersive experiences. Dream big, then show what that looks like.
  • Define Mocks and Visuals: Conceptualize what mocks and visuals should convey, and contribute copy or concept direction when client content is not available, which makes the proposal tangible and compelling.

RFP Response & Detail Management

  • Own RFP Compliance: Take full responsibility for ensuring that every question in a Request for Proposal is answered completely, accurately, and clearly. No detail gets missed.
  • Analyze and Identify Gaps: Thoroughly read and interpret RFP documents to identify ambiguities or missing information, and participate in drafting clarifying questions to submit to the client.
  • Track Down Information: Do what it takes to gather the right content—coordinating with internal stakeholders to surface accurate data, relevant case studies, and supporting materials needed to respond fully.
  • Manage Proposal Details: Maintain accuracy and consistency throughout all proposal documentation, ensuring formatting, links, and submission requirements meet client specifications.

Client & Team Collaboration

  • Support Client-Facing Moments: Participate in scoping conversations and pitch presentations alongside Solution Architects and Account Managers as needed—representing the instructional design voice. This role does not own client relationships or accounts.
  • Collaborate Across the Team: Work closely with Solution Architects, Account Managers, Creative Directors, Project Managers, and the Solutions Coordinator to ensure proposals are integrated and complete.
  • Support Project Handoff: Onboard project production teams to the client context, business objectives, and proposed solution when a deal is won.

Key Attributes:

  • Exceptional Writer: Proposal writing, storytelling, and case study writing are genuine strengths. A marketing-influenced writing style is strongly preferred.
  • Creative and Visual Thinker: Able to conceptualize how words and visuals work together to tell a story and shape how a client feels about a solution.
  • Deep L&D Expertise: Strong understanding of blended learning, eLearning, and modern instructional design approaches, including AI, gamification, and immersive experiences.
  • Detail-Oriented: Able to hold both the big picture and the fine print simultaneously—especially when responding to complex RFPs.
  • Consultative: Comfortable recommending solutions and making judgment calls without complete information.
  • Collaborative: Thrives in a team environment and brings a peer-level partnership mindset to every project.
  • Calm Under Pressure: Resourceful and steady when timelines are tight or information is incomplete.
  • Business Savvy: Understands what makes a client say yes and writes toward that outcome.

Requirements:

  • 5-10+ years of experience in the training/learning field – with a strong understanding of all aspects of blended learning solutions, and an intimate understanding of eLearning
  • 3-5+ years of experience working in a consulting or client-facing environment
  • Demonstrated experience writing proposals, RFP responses, or similar business development content
  • Background in marketing, brand communications, content strategy, or storytelling is a strong plus
  • Experience in architecting complex blended learning solutions
  • Experience with AI tools and emerging learning technologies, and how they apply to modern L&D solutions
  • Experience using AI tools in the flow of work
  • Excellent written and verbal communication skills
  • Strong time management; able to juggle multiple proposals and prioritize effectively
  • Proven ability to work on a highly collaborative, remote team

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action:Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/.

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.

Read the full description
Marketing Account Based Marketing Specialist - USA at SweetRush Inc.

Develops and executes personalized account-based marketing campaigns for key enterprise accounts in the learning and development industry.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

Account Based Marketing Specialist

Location: United States

SweetRush has an exciting opportunity for a talented professional to join our Marketing team!

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity

Most account-based marketing fails for a simple reason: people try to scale personal connections using cookie-cutter templates. They swap a logo on a deck, throw a first name into an email subject line, and call it personalization. We don’t work that way, and we’re looking for an ABM Specialist who doesn’t either.

In this role, you’ll be looking at our most critical accounts as groups of actual human beings with specific challenges, pressures, and goals. Your job is to take what our sales and marketing teams know about these accounts and turn it into thoughtful, creative outreach that makes a learning leader pause and think, “Finally, someone who actually gets what we’re going through.”

SweetRush messaging is always deeply personal and deeply human. What you create should feel authentic and real - not blending in with an ocean of AI-created emails.

You need to know the learning and development world well enough to speak its language without sounding like a textbook. You should be as comfortable digging into data to see what’s working as you are coming up with a creative concept that breaks through the noise. Most importantly, you bring genuine curiosity and respect for the craft. This is a pro-active position for someone who will take the lead to think about how we can build something useful, memorable, and human for the real people on the other side of the screen.

Key Responsibilities

  • Develop and execute ABM and demand generation campaigns specifically targeting the L&D industry.
  • Partner closely with Sales and Marketing Leadership (Directors and Account Management Team Lead) to identify, prioritize, and refine target accounts and buyer personas.
  • Plan and execute multi-channel campaigns across digital platforms and owned assets to drive engagement within key accounts.
  • Design and run synchronized ABM “plays” across channels, ensuring consistent and personalized messaging that aligns with SweetRush’s voice and brand.
  • Measure campaign performance, analyze results, and continuously optimize tactics to improve ROI and conversion rates.
  • Support alignment between Marketing and Sales teams, ensuring smooth handoff of qualified opportunities and consistent follow-through.
  • Collaborate with Sales and Marketing Design teams to develop on-brand, high-impact campaigns and assets.
  • Write tailored communication assets such as emails, brochures, and landing pages to support account engagement.
  • Maintain and manage campaign data within CRM systems (HubSpot experience preferred).
  • Ensure close attention to detail in campaign execution, reporting, and data integrity.

Qualifications & Experience

  • Familiarity with the Learning & Development (L&D) industry is highly desirable.
  • 5+ years of experience in B2B Marketing, with at least 2 years focused on ABM or Field Marketing.
  • Proven experience in Account-Based Marketing and/or demand generation.
  • Strong understanding of B2B service company marketing strategies and buyer journeys.
  • Hands-on experience with CRM platforms (HubSpot preferred).
  • Strong analytical skills with the ability to interpret campaign data and translate insights into actionable improvements.
  • Excellent campaign management and organizational skills.
  • Detail-oriented with the ability to manage multiple campaigns simultaneously.
  • Collaborative mindset with experience working cross-functionally with Sales and Marketing teams.

Location: Remote

Type of Hire: Full Time

Start Date: ASAP

SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours.

Salary/Hourly Range: Salary is negotiable

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action:Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We’re all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you’d like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page athttps://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab athttps://www.linkedin.com/company/sweetrush/jobs/.

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.

Read the full description
Education SME – Meta Conversions API Professional Certificate - Advanced at SweetRush Inc.

Subject Matter Expert reviews and refines AI-drafted course content for a Meta Conversions API professional certificate to ensure accuracy and platform currency.

Mid Remote Posted about 17 hours ago RemoteFirstJobs Product
What this role involves

SME – Meta Conversions API Professional Certificate - Advanced - Starts October 12, 2026

Location: Remote - US

SweetRush has an exciting opportunity for a talented professional to join our Learning Design team!

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity

We are seeking a mid-to-senior level Measurement, Marketing Operations, or Performance Marketing Practitioner to serve as a Subject Matter Expert (SME) for an upcoming curriculum development project. In this freelance role, you will lead the rigorous quality, accuracy, and fidelity review of a five-course Coursera professional certificate titled Meta Conversions API Professional Certificate.

The course content is adapted from existing Meta webinars covering Conversions API (CAPI) setup pathways, Google Tag Manager deployment, agency multi-account gateways, offline event tracking, and privacy-first optimization. This is an active editing and validation role where you will review, refine, correct, and augment AI-drafted course content generated by Coursera’s tools to ensure absolute platform currency, server-side tracking accuracy, and learner engagement.

  • Location: Remote (Global / US Preferred)
  • Contract Type: Freelance / Independent Contractor
  • Start Date: October 12, 2026
  • Project Duration: Estimated execution across the development cycle
  • Project Capacity: Not to exceed 80 hours allocated across the full 5-course certificate program
  • System Requirements: SweetRush is a remote organization; all resources must be technically savvy, have a strong internet connection, be comfortable with virtual collaboration tools (Google Drive, Slack, Airtable), and be available for scheduled live alignment syncs.

Salary/Hourly Range

$60.00 per hour

Your Impact and Responsibilities

As the primary technical authority for this professional certificate, you will ensure the curriculum accurately represents how marketers and agencies implement, optimize, and scale Conversions API integrations. Your day-to-day responsibilities will be structured around three continuous review checkpoints per course:

  • Checkpoint 1: Program Outline Review
    • Review source webinars and supporting documents to evaluate generated outlines for logical flow, structural completeness, and sequencing.
    • Attend live alignment calls with the Coursera and Learning Design teams to validate content at the structural level.
  • Checkpoint 2: Full Course Atlas (Script) Review
    • Conduct a deep-dive review of a Proof-of-Concept (POC) course to establish the standard for tone, depth, accuracy, and structure.
    • Review remaining course atlases (.doc format via Google Drive) to ensure they mirror the POC standards and flag course-specific errors.
  • Checkpoint 3: On-Platform Final Review
    • Access the live Coursera staging environment to end-to-end test all interactive components, dialogues, and logic triggers.
    • Validate final uploads against source webinars for absolute factual accuracy, brand alignment, and completeness.
  • Continuous Quality Assurance & Content Creation
    • Source-Fidelity Checking: Scrutinize all elements to ensure absolutely zero hallucinated or drifted Meta product claims.
    • Data Quality Validation: Verify that explanations of data freshness, event match quality indicators, event deduplication monitoring, and redundant browser-to-server tracking connections are technically accurate and current.
    • Copywriting: Draft and refine XDP copy for product accuracy; review Donobu QA reports as required.
    • Screencasting: Record high-quality technical screencasts following provided audio/room setup guidelines if needed to complement written text.

What You Bring - Required Skills

Experience & Background

  • Ad Tech / Analytics Practitioner: Current, hands-on experience implementing, auditing, or advising on Meta Conversions API integrations.
  • Seniority: Mid-to-senior level practitioner (5+ years of dedicated experience in digital measurement, performance marketing, marketing operations, or marketing technology).
  • Industry Context: Background working in agencies, in-house performance marketing, analytics consulting, omnichannel retail, or platform-partner environments where server-side data reliability is essential.
  • Meta Platform Mastery: Direct, current experience with Meta Conversions API, Meta Events Manager, Pixel, Ads Manager, event diagnostics, and privacy-aware measurement workflows.
  • Integration Familiarity: Practical experience with Google Tag Manager implementation workflows, including event configuration and tag-based server-side tagging or partner connection deployments.

Required Tool & Account Access

  • Live Active Access to: Meta Events Manager, Meta Conversions API, Meta Pixel, Google Tag Manager, Meta Ads Manager reporting, and Meta Business Suite / Business Manager.
  • Instructional Awareness: Ability to evaluate if content is properly scoped for an entry-to-mid career marketing manager or analyst audience (flagging when guidance is overly engineering-heavy or too shallow).

Core Capabilities to Validate

  • Deduplication strategies and Event Match Quality (EMQ) improvement frameworks.
  • Conversions API Gateway for multiple accounts / agency deployment frameworks.
  • Offline event tracking, conversion dataset mapping, and omnichannel measurement/targeting.

Bonus Skills

  • Holding an active Meta Certified Marketing Science Professional, Meta Certified Media Buying Professional, or Meta Certified Digital Marketing Associate credential.
  • Direct access to or working familiarity with Conversions API Gateway for multiple accounts environments.
  • Hands-on experience with CRM or transaction systems (Salesforce, HubSpot, Shopify, or POS environments) as they relate to offline conversions.
  • Prior experience working within the Meta Blueprint or Meta partner ecosystem.
  • Familiarity working with Google Drive (.doc) editing workflows and Airtable/Donobu QA feedback tracking.

Expected Depth of Expertise Guide

  • What you MUST do: Verify that server-side tracking concepts and diagnostics match current platform realities; flag claims that contradict official Meta documentation; ensure privacy-first measurement framing is accurate.
  • What you are NOT required to do: You will not write course scripts from scratch, act as a full-stack backend engineer or DevOps specialist, configure live production client environments during the review, or provide legal/compliance advice.

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment… [Full EEO Statement Applies]

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We’re all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you’d like to be considered for this opportunity, please submit your resume in English.

Please protect your data. SweetRush will never ask for sensitive personal or financial information (like SSNs or banking details) during the initial application or interview stages.

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